Shipping policy

Shipping Policy

We aim to process and deliver all orders as efficiently as possible. Please review the details below to understand our shipping timelines and policies.

1. Processing & Shipping Times

  • Order Processing:
    Orders are typically processed within 1–3 business days after payment confirmation.

  • Standard Shipping:
    Average delivery time is 6–12 business days from the date of shipment, depending on your location and local courier performance.

  • Express / Priority Shipping:
    Express shipping is a priority service and is delivered faster than standard shipping. Actual delivery speed depends on your location and regional courier capacity.

Shipping timeframes are estimates, not guarantees. External factors such as customs clearance, carrier delays, or regional disruptions may affect delivery times.

 

 

2. Tracking Information

  • All orders include tracking.

  • Tracking details are provided once your order has shipped.

  • You can monitor your shipment directly:

    • Via the tracking link sent to your email, or

    • Through the tracking section displayed on our website

Tracking updates may take 24–48 hours to appear after shipment.

 

 

3. Delays & Delivery Responsibility

  • An order is considered on-time if it is delivered within 12 business days of shipment.

  • Delays caused by customs, courier issues, or incorrect customer-provided information are outside of our direct control.

  • Please ensure your shipping address is accurate before completing checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Refund eligibility for delayed shipments is governed strictly by our Refund Policy.

 

 

4. Missing or “Delivered” Orders

  • If tracking confirms delivery, the order is considered fulfilled.

  • Claims of non-receipt despite confirmed delivery may be investigated.

  • In verified, legitimate cases, we may offer a one-time replacement at our discretion, as outlined in our Refund Policy.

 

 

5. Shipping Inquiries & Support

For any shipping-related questions, tracking issues, or order updates, please contact our support team:

Email: support@roselitbeauty.com

Include your full name and order number in all inquiries to ensure faster resolution.